Salary: £26.000.00-£27,210.00 per year (subject to experience)
Contract Type: Permanent, 5 days over 7, 37 hours per week
Reports to: Conference Operations Manager

Home to the world’s largest collection of historic British cars, the British Motor Museum operates as part of an Educational Charitable Trust. This role places you at the heart of a vibrant organisation where heritage meets exceptional meetings and event delivery. The role is a fantastic opportunity for someone who truly thrives on high-energy, multifaceted environments and is seeking a position in a truly unique setting.

Working within a dynamic operations team you will help to fulfil the operational
delivery of meetings, events and catering services for clients and museum visitors
and actively ensure that the highest standards are maintained throughout the
business. You will also undertake the role of Duty Manager (after appropriate
training), to oversee daily operations and take responsibility for both the Museum
and Conference Centre.

This hospitality role offers a genuinely rare work–life balance, with no split shifts and
Christmas and New Year off!

Team Leadership & Operations
•    Supervise the catering, meetings and events front-of-house teams
•    Work five days over seven, incorporating early and late shifts to meet business needs
•    Demonstrate a hands-on approach and be consistently visible within operational activity
•    Act as Duty Manager (after appropriate training)
•    Ensure all cash-handling and billing procedures comply with company policy
•    Conduct stock-taking activities as required

Event Support & Delivery
•    Maintain high standards of service during all meetings and events
•    All events accurately set to event function sheets and client briefs are met
•    Support the setup, delivery, and breakdown of meeting and catering events
•    Deliver, serve, and clear catering for meetings, functions and dinners
•    Carry out the physical setup and breakdown of meeting room furniture for daytime and evening events
•    Lead the on-the-day operational delivery and coordination of external events/shows.

Client Liaison & Coordination
•    Welcome and liaise with clients to confirm requirements, capture feedback, and resolve queries providing a professional and competent point of contact
•    Liaise with the Chef and Meetings & Event Coordinators to check timings and
special dietary requirements
•    Collaborate with the Conference Operations Manager on room layouts, AV
requirements, and catering setups

Compliance, Health & Safety
•    Ensure adherence to standard operating procedures, food-hygiene regulations, licensing legislation, and GDPR data-protection procedures
•    Attend monthly Health & Safety and Environmental team meetings
•    Execute emergency procedures, including managing building evacuations and responding to operational incidents

Duty Manager Specific Responsibilities (After appropriate training)

Building Management
•    Open the building each morning and close it at the end of the day, ensuring a safe environment for staff and visitors
•    Respond to operational incidents and escalate where necessary
•    Complete thorough handovers so Operations team briefed for the next
working day

Emergency & Accessibility Oversight
•    Manage emergency procedures, including building evacuations, ensuring the safety of everyone on site
•    Uphold health, safety, hygiene, and accessibility standards at all times
•    Act responsibly to avoid and discourage any form of discrimination or harassment, complying with the Trust’s Equal Opportunities Policy
•    Actively and positively contribute to all business-related activities as reasonably requested

Knowledge, Skills, Experience and Attributes Required
•    PC literate
•    Understanding of conference and catering operations (industry background desirable)
•    Excellent verbal, literacy and numeracy skills
•    High level of customer awareness and sensitivity
•    Strong interpersonal and motivational abilities
•    Effective time-management and organisational skills
•    Ability to work under pressure while handling a varied, high-volume workload
•    Prior supervisory or hands-on experience in catering, hospitality or events (desirable)
•    Smart, professional appearance and conduct
•    A good level of physical ability as the role involves regular movement of furniture when setting up rooms.
•    Positive, can-do attitude and willingness to contribute to team success
•    Commitment to the Trust’s values, including equal opportunities and respectful behaviour

Download the full job description here

How to apply

To apply, please email a CV and covering letter, detailing how your skills and experience align with the job description, to: hr@britishmotormuseum.co.uk

Closing date

Sunday, 13 September 2026

Salary: £26.000.00 per year
Contract Type: Permanent, 5 days over 7, 37 hours per week
Reports to: Conference Operations Manager

Home to the world’s largest collection of historic British cars, the British Motor
Museum operates as part of an Educational Charitable Trust. This role places you at the heart of a vibrant organisation where heritage meets exceptional meetings and events delivery. The role is a fantastic opportunity for someone who truly thrives on high-energy, multifaceted environments and is seeking a position in a truly unique setting.

Working within a dynamic operations team, the Meetings & Events Porter helps
deliver seamless meeting and event experiences at the British Motor Museum. You will prepare and maintain rooms, audio-visual equipment and catering areas to exact client specifications, ensuring every event runs smoothly. You will also cover early, day and evening shifts, five days out of seven. There is the opportunity to develop within the organisation to undertake Duty Manager shifts on an ad-hoc basis to oversee daily operations across the Museum and Conference Centre.

Main Duties
•    Work five days over seven, incorporating early and late shifts to meet
business needs
•    Maintain high standards of service during all meetings and events
•    All events accurately set to event function sheets and client briefs are met
•    Support the setup, delivery, and breakdown of meeting and catering events
•    Carry out the physical setup and breakdown of meeting room furniture for daytime and evening events
•    Install, test and troubleshoot audio-visual equipment (projectors, screens,
microphones, etc.)
•    Deliver, serve, and clear catering for meetings, functions and dinners
•    Assist with bar service to support events
•    Adhere to the Museum’s Standard Operating Procedures at all times
•    Provide additional support to the catering team during peak periods
•    Support the summer show season and other high-footfall events
•    Operate tills, handle cash and process payments accurately
•    Assist with stock-taking as needed
•    Undertake any other reasonable business-related activities as requested by
management
•    Actively take responsibility for personal health, safety and welfare in line with
Trust policies
•    Promote a discrimination-free environment and comply with the Trust’s Equal Opportunities Policy
•    Positively contribute to the overall success of the Museum and Conference
Centre

Knowledge, Skills, Experience and Attributes Required
•    18 years of age or over
•    Friendly and customer focussed
•    Able to work as part of a team as well as on own initiative
•    Able to interpret written instruction with acute attention to detail
•    Effective time-management and organisational skills
•    Smart, professional appearance and conduct
•    A good level of physical ability as the role involves regular movement of
furniture when setting up rooms.
•    Positive, can-do attitude and willingness to contribute to team success
•    Ability to work to tight deadlines during busy peak hours
•    Customer service experience desirable but not essential
•    PC literate

Download the full job description here

How to apply

To apply, please email a CV and covering letter, detailing how your skills and experience align with the job description, to: hr@britishmotormuseum.co.uk

Closing date

Sunday, 13 September 2026