As a member of the Meetings & Events Coordination Team, you will be responsible for delivering exceptional client experiences from contract through to operational handover, developing and protecting client relationships, encouraging repeat business, identifying value-enhancement opportunities and maintaining high planning standards.

In addition, the Meeting & Events Coordination Team is responsible for assisting with arrangements for car club, community, group and educational visits and handling museum/show ticket enquiries.

The role combines hands-on event coordination and customer success responsibilities.  

Key Responsibilities

• Act as the primary planning contact for assigned events and clients.
  
  
• Consult with clients to understand their conference needs and expectations for their events, upselling products, services and experiences where appropriate.
  
  
• Act as a primary contact for JLR meetings & events enquiries and wedding enquiries - producing quotes and proposals within 24 hours and, wherever possible, the same day as the enquiry is received.
  
  
• Manage the planning of all event logistics - including rooms, catering, museum experiences, AV and any other requirements.
  
  
• Ensure all relevant health & safety requirements, risk assessments and COSHH requirements related to clients’ events are completed according to company policy and in compliance with relevant laws, regulations, and safety standards.
  
  
• Produce accurate contracts, client communication, event documentation and function sheets.
  
  
• Ensure high standards of handover to the operational team, with required information provided in line with agreed timescales.
  
  
• Work closely and effectively with other departments, communicating all relevant information to ensure customer satisfaction.
  
  
• Capture client feedback and participate in post-event reviews.
  
  
• Operate a ‘closed loop’ process – handing clients back to the Sales Team after each event, flagging future client opportunities and communicating these to the Sales team.
  
  
• Support museum ticket enquiries, group and car club visits, education bookings and related activities.
  
  

Download the full job description here

How to apply

To apply, please email a CV and covering letter, detailing how your skills and experience align with the job description, to: hr@britishmotormuseum.co.uk

Closing Date

Monday, 30 November 2026