Salary: £35,000 - £40,000 depending on experience
Contract Type: Permanent, full time (37 hours per week)
Reports to: Senior Sales Manager

ROLE

Working with the Senior Sales Manager you will be responsible for both proactive and reactive new business generation for the Museum’s extensive and impressive Conference Centre. Selling to both direct clients and agencies, you will promote the venue for conferences, meetings, events, exhibitions, dinners and more – utilising the Museum’s unique selling points to engage and delight the customer. 

You will be allocated specific business sectors and agencies for proactive development and will process incoming enquiries as directed by the Senior Sales Manager. Together with the Senior Sales manager, you will deliver the sales strategy for conferencing through targeted activity and work to build long term and profitable client relationships. You will prospect for new business, conduct sales appointments, attend industry exhibitions and organise FAM trips to secure business for the Conference Centre. 

This is a collaborative, sales-focused role and involves all aspects of business generation up until the point of contract, where clients are handed over to our internal bookings team. This role calls for a self-motivated, experienced, proven industry professional with exceptional sales skills, an in-depth knowledge of the Conferencing industry and confidence working with a prestigious client base.     

Current clients include automotive companies, large PLCs, national charities and international brands. 

Please note this role is predominantly office based with some requirement to attend off-site client meetings, exhibitions and networking events.  Access to a pool car will be provided where appropriate.



MAIN DUTIES

• Generate new business to meet and exceed agreed team revenue targets
• Conduct in-depth research into prospective clients to establish their conferencing needs - matching their requirements with our facilities and offerings
• Tailor communications to each prospect and client, presenting a personal and well-informed approach 
• Utilise the Museum’s historic collections as a key driver for converting new business 
• Identify and develop strong relationships with key accounts and develop and apply a major account development strategy, to maximise revenue long-term
• Provide accurate, personalised quotations for all incoming enquiries
• Arrange and conduct site visits with potential clients 
• Arrange and attend offsite client and prospect visits, networking events and exhibitions
• Organise and attend Fam trips for key clients and prospects
• Continually develop the sales story and share evidence of client success with all client-facing colleagues
• Monitor competitive venues and keep their capabilities analysis up to date
• Advise clients as to how to use the venue effectively and creatively
• Attain a thorough understanding of the latest trends in conference & events industry
• Work closely with the Marketing team to maintain the client and prospect database, identify new sources of business within existing and new market sectors and develop marketing materials and sales approaches to appeal to these audiences
• Working with the Senior Sales Manager, create an overall sales strategy to ensure the sales function is effective and geared for future growth
• Liaise closely with the Operations and Bookings teams to maximise impact of venue tours and ensure a smooth handover of bookings
• Work collaboratively with colleagues to achieve an efficient sales operation and avoid conflicts
• Work with the Senior Sales Manager to forecast future business accurately
• Provide regular reports on your accounts as requested by the Senior Sales Manager and Head of Commerce 
• Ensure that all records of client contact are entered into the CRM system
• Ensure all systems are kept up to date including the CRM and bookings system 

OTHER DUTIES

• Take responsibility for your own health, safety and welfare, ensuring compliance with the Trust’s Health and Safety policies, procedures and safe systems of work 
• Be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trust’s Equal Opportunities Policy
• Undertake to familiarise yourself with the data protection procedures set down by the Trust as a result of the General Data Protection Regulation 
• Actively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested.

 SKILLS/ATTRIBUTES

• Demonstrable experience within the Conferences and Events industry 
• An engaging communicator with highly developed verbal and written communication skills 
• Self-starter with high motivation levels
• Adept at working both independently and with the support of a team Methodical researcher with exceptional attention to detail
• Confident in approaching cold contacts and building strong relationships with clients and venue agencies from the ground up
• Outgoing and confident working at all levels within an organisation
• Honest, reliable and trustworthy
• Efficient organiser with good time management 
• An understanding of what exceptional customer service looks like
• Initiative and good judgement, plus sound business acumen
• Highly collaborative and comfortable operating within a team
• A willingness to adapt and aptitude to learn
• Smart, professional appearance

HOW TO APPLY

To apply, please email hr@britishmotormuseum.co.uk with a CV and cover letter.

CLOSING DATE: Sunday, 29 September 2024

No Agencies

Inclusion and Diversity Statement

As an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Salary: £22,011 per annum
Contract Type: Permanent, full-time (37 hours per week, working 5 days out of 7)
Reports to: Conference Operations Manager

ROLE
Working within a dynamic operations team the role is to help fulfil the delivery of conference operations for clients holding meetings and conferences at the British Motor Museum.  Ensuring rooms and audio visual equipment are set to exact client specifications with a keen eye for detail.  The position will involve working 5 days out of 7 covering early, day and evening shifts to meet business needs.

MAIN DUTIES

• Setting up and breaking down conference rooms
• Setting up and breaking down evening functions/dinners
• Setting up and testing audio visual equipment 
• Serving and clearing evening functions/dinners
• Bar work to support functions/dinners
• Delivering, serving and clearing conference catering 
• Adhering to the Museum Standard Operating Procedures
• Supporting the catering team during busy periods as required
• Supporting the summer show season
• Till operation and cash handling

 OTHER DUTIES

• Take responsibility for your own health, safety and welfare, ensuring compliance with Trust’s Health and Safety policies, procedures and safe systems of work;
• Be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trust’s Equal Opportunities Policy; 
• Undertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection Regulation; 
• Actively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested.

 SKILLS/ATTRIBUTES

• 18 years of age or over
• Friendly and customer focussed
• Able to work as part of a team as well as on own initiative
• Able to interpret written instruction with acute attention to detail
• Smart, professional appearance
• Good time management
• PC literate
• Ability to work to tight deadlines during busy peak hours
• Customer service experience desirable but not essential

HOW TO APPLY

To apply, please email hr@britishmotormuseum.co.uk with a CV and cover letter.

No Agencies

Inclusion and Diversity Statement

As an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay Rate: £9.08 per hour (under 21), £11.44 per hour (21 and over)
Contract Type: Casual
Reports to: Family & Lifelong Learning Officer

ROLE

The Family Activities Assistant will support the delivery of the Museum’s family activities during weekends and school holidays and assist the Learning Team in the administration and preparation of activities, events and visits. Activities can include painting, model building, object handling, general crafts and storytelling. This is a public facing role and requires an enthusiastic approach - encouraging families to join in with activities and interacting with visitors of all ages.

You will also be supporting the Learning Team in delivering the Museum’s equality, diversity and inclusion (EDI) aims by helping to make the Museum accessible to all and supporting events such as our Access Days. There may be occasional off-site work when we take our activities out into the community.

This role will require a flexible approach to working hours. The post holder will be working various hours throughout the year and will include some weekends, Bank Holidays and time during both school term and school holidays on a casual hourly basis. Hours are not guaranteed.

An advanced DBS check will be conducted upon appointment.

MAIN DUTIES

• Meeting and greeting visitors and encouraging them to take part in the activities
• Demonstrating the Museum’s activities programme to visitors, which include arts, crafts and STEM based activities
• Assisting visitors with the various activities 
• Set up, clear away and clean equipment needed to deliver learning sessions and events and ensure that delivery spaces are left in good order for the following day 
• Assist the Learning Team with the evaluation of the service  
• Support Saturday and holiday clubs as well as community visits and special events, as required
• Support the Team in developing a range of family activities and activity sessions
   

OTHER DUTIES

• Take responsibility for your own health, safety and welfare, ensuring compliance with Trust’s Health and Safety policies, procedures and safe systems of work;
• Adhere to other Museum policies including the Safeguarding of Children, Young People and Vulnerable Adults Policy at all times
• Be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trust’s Equal Opportunities Policy; 
• Undertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection Regulation; 
• Actively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested.

 SKILLS/ATTRIBUTES

• Confidence interacting with the visiting public
• Excellent verbal and written communication skills
• Strong attention to detail
• Enthusiastic and practical hands-on approach
• Ability to assist with the moving of furniture when setting up activity sessions in the Museum
• Ability to work as part of a team and on your own

Desirable:

• Experience of delivering activities to a range of audiences
• Experience of working in a museum or heritage environment
• Experience in public speaking or making presentations
• A talent for arts and crafts
• Knowledge of or interest in the motor industry and historic motor vehicles 

HOW TO APPLY

To apply, please email hr@britishmotormuseum.co.uk with a CV and cover letter.

No Agencies

Inclusion and Diversity Statement

As an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.