--- title: British Motor Museum | Complaints procedure description: The British Motor Museum will always take complaints seriously. You can make a complaint in writing, by email or by telephone. --- J12 M40 British Motor Museum [Weddings](https://www.britishmotormuseum.co.uk/weddings) [Meetings and Events](https://www.britishmotormuseum.co.uk/conferences) [Motor Museum](https://www.britishmotormuseum.co.uk/) ![](https://audioxi-26-adswizz.attribution.adswizz.com/fire?pixelId=23e7a7d1-ea71-4b97-b13b-8266e8b5564b&type=sitevisit&subtype=HomePage&aw_0_req.gdpr=true&redirectURL=aHR0cHM6Ly9waXhlbC50YXBhZC5jb20vaWRzeW5jL2V4L3JlY2VpdmU_cGFydG5lcl9pZD0yOTk0JjwjaWYgcmVxdWVzdC5saXN0ZW5lcklkP21hdGNoZXMoJ1swLTlhLWZdezh9LVswLTlhLWZdezR9LVswLTlhLWZdezR9LVswLTlhLWZdezR9LVswLTlhLWZdezEyfScpPnBhcnRuZXJfdHlwZWRfZGlkPSU3QiUyMkhBUkRXQVJFX0FORFJPSURfQURfSUQlMjIlM0ElMjIke3JlcXVlc3QubGlzdGVuZXJJZH0lMjIlN0Q8I2Vsc2VpZiByZXF1ZXN0Lmxpc3RlbmVySWQ_bWF0Y2hlcygnWzAtOUEtRl17OH0tWzAtOUEtRl17NH0tWzAtOUEtRl17NH0tWzAtOUEtRl17NH0tWzAtOUEtRl17MTJ9Jyk-cGFydG5lcl90eXBlZF9kaWQ9JTdCJTIySEFSRFdBUkVfSURGQSUyMiUzQSUyMiR7cmVxdWVzdC5saXN0ZW5lcklkfSUyMiU3RDwjZWxzZT5wYXJ0bmVyX2RldmljZV9pZD0ke3JlcXVlc3QubGlzdGVuZXJJZCF9PC8jaWY-) [![bmmx30c](https://www.britishmotormuseum.co.uk/hubfs/MUSEUM%20WEBSITE/bmmx30c.png) ](https://www.britishmotormuseum.co.uk/) The world's largest collection of historic British cars **Open Daily, 10am - 5pm** [![Facebook](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/facebook.svg) ](https://www.facebook.com/britishmotormuseum) [![Instagram](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/instagram.svg) ](https://www.instagram.com/britishmotormuseum/) [![Tripadvisor](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/tripadvisor.svg) ](https://www.tripadvisor.co.uk/Attraction_Review-g1651501-d214059-Reviews-British_Motor_Museum-Gaydon_Warwickshire_England.html) [![Youtube](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/youtube.svg) ](https://www.youtube.com/britishmotormuseumgaydon) # Complaints procedure The British Motor Museum is grateful for the support we receive, and we aim to maintain high standards in all our work. We will always take your complaint seriously and treat you politely, fairly, and respect your confidence.  ## How do I make a complaint? You can make a complaint in writing, by email or by telephone. If you know the name of the Department which is relevant to your complaint, or the name or title of an appropriate member of staff, please make your complaint direct to them. Alternatively please address your letter or email to: Customer Services – Marketing Department British Motor Museum Banbury Road Gaydon Warwickshire CV35 0BJ Email: [enquiries@britishmotormuseum.co.uk](mailto:enquiries@britishmotormuseum.co.uk) To help us address your complaint and investigate fully, please provide us with as much information as possible, including;  - Your full name and postal address - A phone number where we can contact you should we need additional information - An explanation of the reasons for your complaint, the date / time period to which it relates If you email your complaint, please state whether you would prefer a reply by email or by letter. We are a member of the Fundraising Regulator, following the Codes of Fundraising Practice and will take all complaints or fundraising concerns seriously. ## What happens next? We will reply within ten working days of receiving your complaint.    If it is not possible to give you a full reply within this time, for example, if your complaint requires a more detailed investigation, we will give you an interim response telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. The full reply will include details of who to contact next if you believe that your complaint has not been dealt with properly.  This will normally be the appropriate senior manager. ## Our aim is to ensure that: - Making a complaint is as easy as possible - We treat it seriously whether it is made by telephone, letter or email - We deal with it promptly, politely and, where appropriate, informally (e.g. by telephone) - We respond in the right way - for example with an explanation, or an apology where we have got things wrong, or information on any action taken. **We learn from complaints and use them to improve our service. ****Your personal details will be kept on file only for the purposes of recording and dealing with your complaint.** ## **Fundraising Regulator** We hope to be able to resolve your complaint in a fair and timely manner. However, if your complaint relates to fundraising and you are not satisfied with our response, you can contact the Fundraising Regulator who will independently investigate your complaint. You can contact them by following the link below: [www.fundraisingregulator.org.uk/complaints/make-complaint](http://www.fundraisingregulator.org.uk/complaints/make-complaint)   ##### Related Pages ##### [What's On](https://www.britishmotormuseum.co.uk/events) Discover a massive and diverse range of enthusiast shows and family events at the British Motor Museum. [> Find out More](https://www.britishmotormuseum.co.uk/events) ##### [Plan your visit](https://www.britishmotormuseum.co.uk/plan-your-visit) Get the most out of your visit to the British Motor Museum, find out opening times and prices as well as family activities and exhibitions. [> Find out More](https://www.britishmotormuseum.co.uk/plan-your-visit) ##### [Explore](https://www.britishmotormuseum.co.uk/explore) Explore this family-friendly motor museum in Warwickshire and its impressive Collections Centre to discover the fascinating story of the British motor industry. [> Find out More](https://www.britishmotormuseum.co.uk/explore) ##### Directions - [> Download Directions](https://www.britishmotormuseum.co.uk/hubfs/How-to-find-us-Map-2026.pdf) - [> Plan your route](http://bit.ly/20QQe1C) ![British Motor Museum](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/bmc-logo-dark.png) British Motor Industry Heritage Trust, Registered Charity in England & Wales: 286575 Banbury Road Gaydon Warwickshire CV35 0BJ If using a Sat Nav for directions we recommend you enter the British Motor Museum as a point of interest rather than using the postcode. ![Designated Outstanding Collection](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/doc.png?width=240&height=240&name=doc.png) ![Accredited Museum](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/aceam.png?width=158&height=150&name=aceam.png) ![Heritage Fund](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/lot.png?width=240&height=240&name=lot.png) ![Fundraising Regulator](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/fr.png?width=240&height=74&name=fr.png) ![Kids in Museums](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/kim.png?width=240&height=240&name=kim.png) ![Arts Council England](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/ace.png?width=240&height=56&name=ace.png) ![Visit England](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/ve-1.png?width=104&height=150&name=ve-1.png) ![Royal Automobile Club Historic Awards 2025 Winner Museums & Collections](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/MUSEUM%20WEBSITE/Museum%20Web%20Images/Logos/RACHA_2025_Winner_Museums%26Collections_72dpi.jpg?width=283&height=399&name=RACHA_2025_Winner_Museums%26Collections_72dpi.jpg) ![Archives Revealed](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/ar.png?width=240&height=68&name=ar.png) ![Green Tourism Silver](https://www.britishmotormuseum.co.uk/hs-fs/hubfs/gt-1.png?width=115&height=150&name=gt-1.png) - ![Doc](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/doc.png) - ![Museum](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/am.png) - ![Herritage Lottery Fund](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/lotteru.png) - ![Fundraising Regulator](https://www.britishmotormuseum.co.uk/hubfs/FR_Fundraising-Badge_Primary_300ppi.jpeg) - ![Arts Council](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/ACE_grant_png_black-(2).png) - ![Visitors Attraction](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/ve.png) - ![Visit England Best Told Story Accolade](https://www.britishmotormuseum.co.uk/hubfs/MUSEUM%20WEBSITE/Museum%20Web%20Images/Logos/VisitEngland-Best-Told-Story-2021-22.png) - ![Archives Revealed](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/ArchiveNews-Picture1-ArchivesRevealedLogo.png) [![Facebook](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/facebook.svg) ](https://www.facebook.com/britishmotormuseum) [![Instagram](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/instagram.svg) ](https://www.instagram.com/britishmotormuseum/) [![Tripadvisor](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/tripadvisor.svg) ](https://www.tripadvisor.co.uk/Attraction_Review-g1651501-d214059-Reviews-British_Motor_Museum-Gaydon_Warwickshire_England.html) [![Youtube](https://www.britishmotormuseum.co.uk/hubfs/BritishMotorMuseum_September2019/Images/youtube.svg) ](https://www.youtube.com/britishmotormuseumgaydon)