Keeping you safe

Museum-outside-Jun20.jpgThe Museum will be open on Fridays, Saturdays, Sundays and Mondays. Here's what you need to know:

-The Museum is currently open from Friday to Monday and each day of October Half-Term (24 Oct - 1 Nov), please stay tuned for further updates.

- We are limiting visitor numbers and tickets must be booked in advance

- We have arrival times of 10:00, 11:00, 12:00 and 13:00 available. You have up to 45 minutes from the time of your booked slot to arrive at the Museum and you can stay as long as you wish. If you book the 13:00 slot you are free to arrive until last entry at 16:00.

- Visitors must adhere to the 'Rule of Six' at all times

- All visitors must wear a face covering when inside the Museum and Collections Centre 

- We have automatically extended all existing Gift Aid Annual Passes and Gift Tickets by 4 months from their expiry date. This does not apply to Annual Passes starting from 4 July 2020. Gift Aid Annual Pass holders will still need to book a ticket, but will not be charged

- To support the NHS Test and Trace programme we need to collect your name (or the lead person in your group) and a contact telephone number, at the time of booking.

- We have amended our refund policy to provide flexibility for visitors who are unable to visit on the day booked due to coronavirus symptoms or the requirement to self-isolate.

- For full details of the measures we have put in place for your safety, please see below


Pre-arrival video

Please take a look at our video to give you an idea of what to expect from your next visit.


Our Customer Commitment     

The British Motor Museum is committed to providing a safe place to visit. We are adopting new approaches in order to adhere to government guidelines so, whilst we may look a little bit different, we are excited to be able to welcome you back to the Museum.

Good To Go England logo

We're delighted that the Museum has been awarded the ‘We’re Good to Go’ industry charter mark by VisitEngland. This means we have all the required processes in place to ensure a safe and enjoyable visit for all. 

For your safety we have:

  • Provided hand sanitiser stations on arrival and around the Museum
  • Limited visitor numbers to keep you safe
  • Displayed signage at all entrances advising of measures in place to keep our visitors, volunteers and staff safe
  • Installed safety screens and contactless payments at all pay points
  • Implemented social distancing measures such as ‘one-way’ systems and floor markers for your protection
  • Adapted or suspended certain activities to keep every experience safe
  • Restricted the numbers allowed in public toilets at any one time, to assist with social distancing
  • Introduced enhanced cleaning regimes throughout the building
  • Provided training for staff on the new procedures we have put in place to keep everyone safe
  • Adapted our catering to provide the same quality of food with increased safety and minimal contact
  • Ensured we are fully compliant with Government “Staying COVID-19 Secure in 2020” guidance

In return we ask you to:

  • Stay at home if you, or anyone you have been in contact with, have experienced symptoms of coronavirus in the last 14 days

  • Wear a face covering when inside the Museum and Collections Centre
  • Maintain a social distance by staying the recommended distance apart from anyone outside your household

  • Use the hand sanitising stations provided to protect yourself and others

  • Catch any coughs and sneezes and dispose of tissues in the bins provided

  • Please adhere to the queue lines and floor markings, keep to the routes signed and follow any additional instructions provided on signage

  • Be responsible for and supervise any children in your group at all times and ensure they follow social distancing guidelines

  • Please pay attention to instructions provided by our staff. We may put temporary measures in place to safeguard you


What to expect from your visit

Ticketing

  • Tickets to the Museum will be limited each day to help keep all visitors and staff safe
  • All visitors must adhere to the 'Rule of Six' at all times
  • All visitors will be required to book/purchase tickets online - click here
  • All visitors will need to choose a timed arrival slot of 10am, 11am, 12pm and 1pm. Once you are in the Museum, you can stay as long as you like during opening hours
  • To support the NHS Test and Trace programme we will need to collect your name (or the name of the lead person in your group) and a contact telephone number, at the time of booking
  • Gift Aid Annual Pass holders must also book a ticket with a timed arrival slot and leave a contact number. These tickets will be free of charge but you must bring your Annual Pass with you on the day
  • We have amended our refund policy to provide flexibility for visitors who are unable to visit on the day booked due to coronavirus symptoms or the requirement to self-isolate
  • We have automatically extended all existing Gift Aid Annual Passes and Gift Tickets by 4 months from their expiry date. This does not apply to Annual Passes starting from 4 July 2020
  • We cannot welcome groups at this time

Arrival

  • There is plenty of parking so please park considerately, leaving one space between each car
  • We have introduced timed arrival slots so please keep to these as it will reduce queuing times at the entrance
  • Information will be displayed at all entrances advising of measures in place to keep our visitors safe
  • Hand sanitiser stations provided on arrival and around the Museum for your use
  • Wheelchairs are still available and will be sanitised after each use
  • There is a QR code poster on arrival for you to check in with the NHS Test and Trace app

Face coverings

  • Visitors must wear a face covering when inside the Museum and Collections Centre
  • If you are in the Museum Café, you must wear your face covering to order food and we kindly request when you are not eating or drinking at your table that you
    continue to wear your face covering
  • If you are exempt from having to wear a face covering, please make our staff aware when you arrive
  • As advised by the Government, Children under the age of 11 do not need to wear a face covering

Social Distancing Measures

  • Contactless payment systems in place and safety screens provided at all pay points
  • There will be floor markers throughout the building to help us all adhere to social distancing
  • British Motor Museum staff are encouraged to remind all visitors and colleagues to socially distance
  • Where appropriate designated flows will be in place for visitors to navigate their way around the Museum safely

Hygiene and Cleaning Regimes

  • Hand sanitiser stations provided on arrival and around the Museum for your use
  • Cleaning regimes increased with regular sanitisation of high contact areas including interactives and public toilets
  • Safety screens in place in areas where high contact with others remains unavoidable such as reception and pay points
  • Where possible doors will be held open to limit touch points

Public Toilets

  • Our public toilets will be open with increased cleaning regimes in place
  • They have been fitted with an electronic count system to assist with social distancing
  • Hand sanitising stations are available at the entrance to all toilets

Around the Museum

  • We have adapted or suspended certain activities and created defined routes in some areas
  • We are unable to offer tours at present due to social distancing but there will be staff on hand to answer any questions you may have
  • There is a designated flow in place around the Collections Centre
  • Please keep an eye out for the directional signs and follow the instructions provided
  • The Motoring Cinema is open, with measures to allow for social distancing inside

Families

  • The push along cars will be sanitised daily and sanitising wipes will be available for visitors if they wish to clean them prior to use
  • For the moment we have had to adapt or suspend certain activities. These include, but are not limited to; guided tours, sit in cars, dressing up stations and family trails

Catering

  • Although our catering offering may be served a little differently for the time being, our Chefs are still dedicated to providing you with the same quality food
  • When you arrive at the Café you will be met by one of our catering team who will explain how our table service and ordering system works
  • All food will be made to order. This is a new system so please bear with us whilst we get used to our new ways of working
  • All food and drink will be served on disposables and all catering and food service staff will wear gloves, masks and aprons at all times
  • The tables and chairs have been arranged to allow for social distancing so we ask you not to rearrange them. They will be sanitised frequently
  • Picnic tables are available in the grounds of the Museum
  • Contactless payment systems are in place

Gift Shop

  • The Gift Shop inside the Museum, and its online service, are now open

First Aid

  • Please be particularly safety conscious and be aware that it is exceedingly difficult to treat you whilst maintaining social distancing. Staff will of course help you wherever possible and will wear the necessary protective equipment for your and their safety

Additional information


Events including Shows, Rallies & Workshops

We're constantly monitoring Government advice and are running outdoor gatherings where possible. For the latest updates on each of our upcoming shows, rallies and workshops by event, please click here

Archive Services

The Reading Room is currently closed to visitors. Archive staff are working from home with access to emails so will respond to your enquiry in due course

Heritage Certificates Service

Orders are being processed, researched, printed and shipped. We are still working with a reduced team and will aim to get them to you as soon as we can. If you have any further enquires please contact us by emailing archive@britishmotormuseum.co.uk

Please note: The email Heritage Certificate will not be accepted by the DVLA as an official document