Welcoming you back

Museum-outside-Jun20.jpg

Welcoming you safely

The British Motor Museum continues to be committed to prioritising the safety of our staff, volunteers and visitors.

Key things to know before you visit:

- We ask visitors to book their tickets online in advance so we can continue to manage hourly capacity. We have arrival times of 10:00, 11:00, 12:00 and 13:00 available. You have up to 45 minutes from the time of your booked slot to arrive at the Museum and you can stay as long as you wish. If you book the 13:00 slot, you are free to arrive until last entry at 16:00.

- Wearing a face covering inside the Museum is your personal choice. We respect your preference and politely ask you to respect the choices of those around you.

- We encourage visitors to maintain social distancing and be mindful of others.

- You can check into the venue using the NHS app.

- We will continue our enhanced cleaning regime and encourage the use of hand sanitiser

- There are perspex screens at payment points and we encourage the use of card or contactless payments to avoid the handling of cash.

We hope that you will have a safe and enjoyable time when visiting the Museum. We will continue to review our operations and adapt these measures gradually and steadily in accordance with latest public health guidelines.

For full details of the measures we have put in place for your safety, please see below.

Thank you for your support.


 

Our Customer Commitment     

The British Motor Museum is committed to providing a safe place to visit. Good To Go England logoWe're delighted that the Museum has been awarded the ‘We’re Good to Go’ industry charter mark by VisitEngland. This means we have all the required processes in place to ensure a safe and enjoyable visit for all. 

For your safety we have:

  • Provided hand sanitiser stations on arrival and around the Museum
  • Limited visitor numbers to keep you safe
  • Displayed signage at all entrances advising of measures in place to keep our visitors, volunteers and staff safe
  • Installed safety screens and contactless payments at all pay points
  • Implemented social distancing measures such as ‘one-way’ systems and floor markers for your protection
  • Adapted or suspended certain activities to keep every experience safe
  • Introduced enhanced cleaning regimes throughout the building
  • Provided training for staff on the new procedures we have put in place to keep everyone safe
  • Adapted our catering to provide the same quality of food with increased safety and minimal contact

In return we ask you to:

  • Stay at home if you have experienced symptoms of coronavirus in the last 10 days or you have been advised to stay at home by NHS Test and Trace

  • Maintain a social distance by staying the recommended distance apart from anyone outside your household

  • Use the hand sanitising stations provided to protect yourself and others

  • Catch any coughs and sneezes and dispose of tissues in the bins provided

  • Please adhere to the queue lines and floor markings, keep to the routes signed and follow any additional instructions provided on signage

  • Be responsible for and supervise any children in your group at all times and ensure they follow social distancing guidelines

  • Please pay attention to instructions provided by our staff. We may put temporary measures in place to safeguard you


What to expect from your visit

Ticketing

  • Tickets to the Museum will be limited each day to help keep all visitors and staff safe
  • All visitors will be encouraged to book/purchase tickets online - click here
  • All visitors will need to choose a timed arrival slot of 10am, 11am, 12pm and 1pm. Once you are in the Museum, you can stay as long as you like during opening hours
  • To support the NHS Test and Trace programme we ask you to check into the venue using the NHS app
  • Annual Pass holders must also book a ticket with a timed arrival slot. These tickets will be free of charge but you must bring your Annual Pass with you on the day
  • We have amended our refund policy to provide flexibility for visitors who are unable to visit on the day booked due to coronavirus symptoms or the requirement to self-isolate
  • For Annual Pass holders, the British Motor Museum has automatically extended Annual Passes by the number of days the Museum remained closed as a result of the restrictions.  Find out your new expiry date here.

Arrival


  • We have introduced timed arrival slots so please keep to these as it will reduce queuing times at the entrance
  • Information will be displayed at all entrances advising of measures in place to keep our visitors safe
  • Hand sanitiser stations provided on arrival and around the Museum for your use
  • Wheelchairs are still available and will be sanitised after each use
  • There is a QR code poster on arrival for you to check in with the NHS Test and Trace app

Face coverings

  • Wearing a face covering inside the Museum is your personal choice. We respect your preference and politely ask you to respect the choices of those around you

Social Distancing Measures

  • Contactless payment systems in place and safety screens provided at all pay points
  • There will be floor markers throughout the building to help us all observe social distancing
  • Where appropriate designated flows will be in place for visitors to navigate their way around the Museum safely

Hygiene and Cleaning Regimes

  • Hand sanitiser stations provided on arrival and around the Museum for your use
  • Cleaning regimes increased with regular sanitisation of high contact areas including interactives and public toilets
  • Safety screens in place in areas where high contact with others remains unavoidable such as reception and pay points

Public Toilets

  • Our public toilets will be open with increased cleaning regimes in place
  • Hand sanitising stations are available at the entrance to all toilets

Around the Museum

  • We have adapted or suspended certain activities and created defined routes in some areas
  • We are unable to offer tours at present due to social distancing but there will be staff on hand to answer any questions you may have
  • There is a designated flow in place around the Collections Centre
  • Please keep an eye out for the directional signs and follow the instructions provided
  • The Motoring Cinema is open, with measures to allow for social distancing inside

Families

  • The push along cars will be sanitised daily and sanitising wipes will be available for visitors if they wish to clean them prior to use
  • For the moment we have had to adapt or suspend certain activities. These include, but are not limited to; guided tours, sit in cars, dressing up stations and family trails

Catering

  • Although our catering offering may be served a little differently for the time being, our Chefs are still dedicated to providing you with the same quality food
  • All food will be made to order. This is a new system so please bear with us whilst we get used to our new ways of working
  • The tables and chairs have been arranged to allow for social distancing so we ask you not to rearrange them. They will be sanitised frequently
  • Picnic tables are available in the grounds of the Museum
  • Contactless payment systems are in place

Gift Shop

  • The Gift Shop inside the Museum, and its online service, are open

First Aid

  • Please be particularly safety conscious and be aware that it is exceedingly difficult to treat you whilst maintaining social distancing. Staff will of course help you wherever possible and will wear the necessary protective equipment for your and their safety

Additional information

Archive Services

Access to the Reading Room is by appointment only. To book an appointment please contact history@britishmotormuseum.co.uk.

Heritage Certificates Service

Orders are being processed, researched, printed and shipped. If you have any further enquires please contact us by emailing archive@britishmotormuseum.co.uk.

Please note: The email Heritage Certificate will not be accepted by the DVLA as an official document