Welcome to the British Motor Museum

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The British Motor Museum continues to be committed to prioritising the safety of our staff, volunteers and visitors.

Key things to know before you visit:

- We ask visitors to book their tickets online in advance so we can continue to manage hourly capacity. We have arrival times of 10:00, 11:00, 12:00 and 13:00 available. You have up to 45 minutes from the time of your booked slot to arrive at the Museum and you can stay as long as you wish. If you book the 13:00 slot, you are free to arrive until last entry at 16:00.

- From Thursday 27 January it is no longer mandatory to wear a face covering when inside Museum buildings. It is a personal choice and we ask all our visitors to respect the choices of others. 

- We encourage visitors to maintain social distancing and be mindful of others.

- We will continue our enhanced cleaning regime and encourage the use of hand sanitiser.

- We encourage the use of card or contactless payments to avoid the handling of cash.

We hope that you will have a safe and enjoyable time when visiting the Museum. We will continue to review our operations and adapt these measures gradually and steadily in accordance with latest public health guidelines.

For full details of the measures we have put in place for your safety, please see below.

Thank you for your support.


 

Our Customer Commitment     

The British Motor Museum is committed to providing a safe place to visit. 

For your safety we have:

  • Provided hand sanitiser stations on arrival and around the Museum
  • Limited visitor numbers to keep you safe
  • Adapted or suspended certain activities to keep every experience safe
  • Introduced enhanced cleaning regimes throughout the building
  • Provided training for staff on the new procedures we have put in place to keep everyone safe

In return we ask you to:

  • Stay at home if you have experienced symptoms of coronavirus in the last 10 days or you have been advised to stay at home by the NHS

  • Maintain a social distance by staying the recommended distance apart from anyone outside your household

  • Use the hand sanitising stations provided to protect yourself and others

  • Catch any coughs and sneezes and dispose of tissues in the bins provided

  • Be responsible for and supervise any children in your group at all times and ensure they follow social distancing guidelines

  • Please pay attention to instructions provided by our staff. We may put temporary measures in place to safeguard you


What to expect from your visit

Ticketing

  • Tickets to the Museum will be limited each day to help keep all visitors and staff safe
  • All visitors will be encouraged to book/purchase tickets online - click here
  • All visitors will need to choose a timed arrival slot of 10am, 11am, 12pm and 1pm. Once you are in the Museum, you can stay as long as you like during opening hours
  • Annual Pass holders are encouraged to book a ticket with a timed arrival slot. These tickets will be free of charge but you must bring your Annual Pass with you on the day
  • We have amended our refund policy to provide flexibility for visitors who are unable to visit on the day booked due to coronavirus symptoms or the requirement to self-isolate

Arrival


  • We have introduced timed arrival slots so please keep to these as it will reduce queuing times at the entrance
  • Hand sanitiser stations provided on arrival and around the Museum for your use
  • Wheelchairs are still available and will be sanitised after each use

Face masks

  • It is not mandatory to wear a face mask inside Museum buildings. It is a personal choice and we ask our visitors to respect the choices of others.

Social Distancing Measures

  • Contactless payment systems in place at all pay points

Hygiene and Cleaning Regimes

  • Hand sanitiser stations provided on arrival and around the Museum for your use
  • Cleaning regimes increased with regular sanitisation of high contact areas including interactives and public toilets

Around the Museum

  • We have adapted or suspended certain activities
  • We are able to offer tours again
  • Please keep an eye out for any signs and follow the instructions provided
  • The Motoring Cinema is open

Families

  • The push along cars will be sanitised daily and sanitising wipes will be available for visitors if they wish to clean them prior to use
  • For the moment we have had to adapt or suspend certain activities

Catering


  • Picnic tables are available in the grounds of the Museum
  • Contactless payment systems are in place

Gift Shop

  • The Gift Shop inside the Museum, and its online service, are open

Additional information

Archive Services

Access to the Reading Room is by appointment only. To book an appointment please contact history@britishmotormuseum.co.uk.

Heritage Certificates Service

If you have any enquires please contact us by emailing archive@britishmotormuseum.co.uk.

Please note: The email Heritage Certificate will not be accepted by the DVLA as an official document