Coronavirus update for visitors

Museum-News-Cronoavirus-Image2-650x323As people and businesses all over the world are being affected by the COVID-19 we are making daily decisions as to how best to manage the situation at the British Motor Museum. 

Update as of 24 March

In these difficult times the health of our visitors and staff takes precedence and following recent Government advice in relation to COVID-19, we have made the decision to close the British Motor Museum and work from home until further notice.

We will continue to monitor the advice of the Government and keep you informed about when we hope to be back open for visitors via the website and social media.

Whilst our doors will be closed for a while, our team will try and lift your spirits with regular posts on our social media channels and we will also put our creativity to use in finding new ways to fuel your imagination for when we reopen.

You can stay in touch with us via Facebook, Instagram and Twitter.

If you have purchased a ticket for the Museum, a workshop or an event please take a look below where we have tried to answer any questions you may have.

We can’t wait to welcome you back to the Museum but for the time being, stay safe and take care.

- From everyone at the British Motor Museum

 

Ticket FAQs

Museum Tickets

If you have purchased a Museum ticket online for any date up until the end of May 2020 you will automatically be refunded. These refunds will be processed over the next few weeks and you will receive an email notifying you. 

For Museum tickets purchased from June 2020 onward, we will review the situation. Please check back for more information.

Museum Annual Pass holders

If you have an Annual Pass we are exploring what we can offer in terms of an extension as we are governed by HMRC Gift Aid rules. Please check back for more information.

Museum Gift Vouchers

If you have a Museum Gift Voucher we will extend its validity date by the number of days the Museum is closed. There is no need to contact us about this, it will automatically be in place for when you use it.

Workshops

The following Spring workshops have been postponed:

- Living with a Classic, Part 1 - Saturday 18 April (To Saturday 26 September)
- Living with a Classic, Part 2 - Saturday 16 May (To Saturday 10 October)

If you have a ticket for one of these workshops, it will automatically be valid for this new date. However, if you are unable to attend on the new date, you can claim a full refund up to 4 weeks prior to the new date. Please contact our Bookings Team.

Shows & Rallies

Updates for events until the 31 May;

- Jaguar Breakfast Meet - Saturday 4 April (Cancelled)
- Cars, Coffee & Consignments - Wednesday 8 April (Cancelled)
- World Cup Rally 50th Anniversary - Sunday 19 April (Postponed to Sunday 18 April 2021)
- Yakushi Car Club Meet - Sunday 26 April (Postponed to Sunday 26 July)
- Gaydon Land Rover Show - Saturday 9 & Sunday 10 May
(Postponed to Saturday 1 & Sunday 2 August)
- UK Slot Car Festival - Saturday 16 & Sunday 17 May (Cancelled)
- VMCC Banbury Run - Sunday 31 May (Postponed to Sunday 16 August)

Events from the 1st June onwards will continue to be reviewed. Please keep checking this page and our social media channels for further updates.

Ticket holders for postponed events

Your ticket will automatically be valid for the rearranged date. If you are unable to attend, you can claim a full refund up to 4 weeks prior to the rearranged date - please contact our Bookings Team.

If we don’t hear from you, we will assume that you are attending and we look forward to welcoming you.

Ticket holders for cancelled events

Your ticket will automatically be refunded. These refunds will be processed over the next few weeks and you will receive an email notifying you.

Any further ticket enquiries please contact;

Bookings Team (Mon - Fri, 9am - 5pm)
e: bookings@britishmotormuseum.co.uk
t: 01926 649649 or 01926 643347

Please note: We are likely to be dealing with a large volume of requests, so please bear with us and we will get back to you as soon as possible.

Archive services

The Reading Room is closed to visitors and Archive services are reduced until further notice. Staff are working from home with access to emails so will respond to your enquiry in due course.

Heritage Certificates service

Heritage Certificate production is still running for standard Heritage Certificates ONLY and for our digitised marques – Austin Healey, Land Rover, MG, Mini and Triumph. While we can process certificates for these marques we will not be able to print or ship your certificate until we are back in the office.  If you require a Heritage Certificate urgently for any of these digitised marques you can order an ‘email copy’ instead. This will be free of charge whilst the Museum remains closed, but please note an email copy will not be accepted by the DVLA as an official document.

You can select the 'email copy' option by ordering a Heritage certificate as normal and selecting ‘email copy’ when you get to the ‘Choose Products’ page. We will do our best to get this email version to you within our 28 day notice period. If you have any further enquires please contact us by emailing archive@britishmotormuseum.co.uk

Gift Shop

The online Gift Shop is now closed as we have no means of processing or dispatching online orders. We apologise for any inconvenience.

 

Thank you for your understanding. Please keep checking this page and our social media channels for further updates.