Coronavirus update for visitors

Museum-News-Cronoavirus-Image2-650x323Following Government advice in relation to COVID-19, we made the decision to close the British Motor Museum from 5pm on Friday 20 March until further notice.

Update as of 28 May

We continue to monitor the advice of the Government and will keep you informed about when we hope to be back open for visitors. The health of our visitors and staff takes precedence and we are busy planning the safest ways to reopen for when we are allowed.

Whilst our doors will be closed for a while, our team will try and lift your spirits with regular posts on our social media channels and we will also put our creativity to use in finding new ways to fuel your imagination for when we reopen. Some team members are working from home so if you need to get in touch please do.

You can also stay in touch with us via Facebook, Instagram and Twitter.

If you have purchased a ticket for the Museum, a workshop or an event please take a look below where we have tried to answer any questions you may have.

We can’t wait to welcome you back to the Museum but for the time being, stay safe and take care.

- From everyone at the British Motor Museum

 

Ticket FAQs

Museum Tickets

If you have purchased a Museum ticket online for any date up until the end of June 2020 you will automatically be refunded. These refunds will be processed over the next few weeks and you will receive an email notifying you. 

For Museum tickets purchased from July 2020 onward, we will review the situation. Please check back for more information.

Museum Annual Pass holders

For those that have an annual pass, the British Motor Museum will automatically extend its validity by the number of days the Museum remains shut as a result of COVID-19. For example; if the Museum is closed for 60 days, then your annual pass will automatically be extended by 60 days beyond the expiry date that is printed on your pass. Please be aware we will be unable to confirm the number of days until the lockdown is lifted.

You don't need to do anything to extend your annual pass, just bring it along when you next visit, after we have reopened. More information will be placed on the admission page of the website stating how many days the annual passes will be extended by, once we know more. Please double check before your visit.

Museum Gift Vouchers

If you have a Museum Gift Voucher we will extend its validity date by the number of days the Museum is closed. There is no need to contact us about this, it will automatically be in place for when you use it.

Shows & Rallies

Events with new dates;

  • Yakushi Car Club Meet - was Sunday 26 April (now Sunday 26 July)
  • Gaydon Land Rover Show - was Saturday 9 & Sunday 10 May (now Saturday 1 & Sunday 2 August
  • Classic & Vintage Commercial Show - was Saturday 13 & Sunday 14 June ( now  Saturday 8 & Sunday 9 August)
  • National Metro & Mini Show - was Sunday 21 June (now 6 September)
  • BMC & Leyland Show - was Sunday 12 July (now 6 September)
Events cancelled or moved to 2021

  • VMCC Banbury Run - Cancelled to 2021
  • UK Slot Car Festival - Cancelled to 2021
  • Ford Nationals - Cancelled to 2021
  • TR Drivers Club -Cancelled to 2021
  • MGF 25th Anniversary Rally - now 24 July 2021

 

Further events will continue to be reviewed. Please keep checking this page and our social media channels for further updates.

Ticket holders for postponed events

Your ticket will automatically be valid for the rearranged date. If you are unable to attend, you can claim a full refund up to 4 weeks prior to the rearranged date - please contact our Bookings Team.

If we don’t hear from you, we will assume that you are attending and we look forward to welcoming you.

Ticket holders for cancelled events

Your ticket will automatically be refunded. These refunds will be processed over the next few weeks and you will receive an email notifying you.

Any further ticket enquiries please contact;

Bookings Team (Monday - Thursday  08.30 am - 4.30 pm)
e: bookings@britishmotormuseum.co.uk
t: 01926 649649 or 01926 643346

Please note: We are likely to be dealing with a large volume of requests, so please bear with us and we will get back to you as soon as possible.

Archive services

The Reading Room is closed to visitors and Archive services are reduced until further notice. Staff are working from home with access to emails so will respond to your enquiry in due course.

Heritage Certificates service

Heritage Certificate production is still running for standard Heritage Certificates ONLY and for our digitised marques – Austin Healey, Land Rover, MG, Mini and Triumph. While we can process certificates for these marques we will not be able to print or ship your certificate until we are back in the office.  If you require a Heritage Certificate urgently for any of these digitised marques you can order an ‘email copy’ instead. This will be free of charge whilst the Museum remains closed, but please note an email copy will not be accepted by the DVLA as an official document.

You can select the 'email copy' option by ordering a Heritage certificate as normal and selecting ‘email copy’ when you get to the ‘Choose Products’ page. We will do our best to get this email version to you within our 28 day notice period. If you have any further enquires please contact us by emailing archive@britishmotormuseum.co.uk

Gift Shop

The online Gift Shop is now closed as we have no means of processing or dispatching online orders. We apologise for any inconvenience.

Workshops

The following Spring workshops have been postponed:

- Living with a Classic, Part 1 - Saturday 18 April (To Saturday 26 September)
- Living with a Classic, Part 2 - Saturday 16 May (To Saturday 10 October)

If you have a ticket for one of these workshops, it will automatically be valid for this new date. However, if you are unable to attend on the new date, you can claim a full refund up to 4 weeks prior to the new date. Please contact our Bookings Team.

Thank you for your understanding. Please keep checking this page and our social media channels for further updates.